At Instapack, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or purchase our products.
1. Information We Collect
When you interact with our website, we may collect the following:
Personal Information:
Name, email, phone number, billing & shipping address.
Payment Data:
Processed securely via our payment partners (we do not store credit/debit card details).
Account Details:
If you create an account, we collect your login details.
Website Usage Data:
IP address, browser type, device info, pages visited, and cookies.
Communications:
Messages or queries you send to us via forms or email.
2. How We Use Your Data
We use your information to:
Process and deliver orders.
Provide customer service and respond to queries.
Improve our website, products, and services.
Send updates, offers, or promotions (only if you opt in).
Meet legal or regulatory obligations.
3. Sharing Your Information
We never sell your data. However, we may share it with:
Service Providers: Payment processors, courier/delivery partners, IT service providers.
Legal Authorities: When required by law or to prevent fraud.
4. Data Retention
We retain personal data only for as long as necessary to deliver our services or meet legal obligations.
5. Cookies
Our website uses cookies to improve performance, track usage, and personalise the shopping experience.
You can manage or disable cookies through your browser settings.
6. Your Rights (Under GDPR)
As a UK/EU customer, you have the right to:
Access your personal data.
Request correction of inaccurate data.
Request deletion of your personal data (where legally permitted).
Restrict or object to certain processing activities.
Withdraw consent to marketing communications at any time.
Request data portability.
For any such requests, contact us at info@instapack.uk.
7. Security of Data
We use strict security measures to protect your data from loss, misuse, or unauthorised access.
However, no system is completely secure, and we cannot guarantee absolute protection.
8. Third-Party Links
Our website may contain links to external sites (e.g., courier tracking or social media).
Instapack is not responsible for their privacy practices or content.
9. Updates to This Policy
We may update this Privacy Policy when necessary.
Any changes will be posted on this page with the latest 22/11/2025 date.