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FAQ
SHOPPING INFORMATION
Delivery charges for orders from the Online Shop?
Delivery charges are calculated at checkout based on your order size, weight and delivery location. The final delivery cost will be clearly shown before you complete your purchase.
How long will delivery take?
Orders are usually dispatched as quickly as possible. Delivery times may vary depending on stock availability, order size and your location. You will receive an order confirmation email with your delivery details.
What exactly happens after ordering?
Once your order is placed, you will receive a confirmation email. Our team will prepare and dispatch your items, and you will receive tracking information when your order is on its way.
Do I receive an invoice for my order?
Yes. An invoice is sent to the email address provided at checkout once your order has been placed. Please check your inbox and spam folder; contact us if you need another copy.
PAYMENT INFORMATION
Payment is taken securely when you place your order. You will receive an order confirmation by email once your payment has been successfully processed.
A wishlist lets you save products you are interested in, so you can easily find and purchase them later. You can view your saved items from your account.
Please contact our customer support team as soon as possible, including your order number and clear photos of the item. We will review the issue and help arrange a suitable solution.
Contact us as soon as possible after placing your order. We will do our best to amend or cancel it, but this may not be possible if it has already been processed or dispatched.
Package tracking allows you to follow your delivery after it has been dispatched. Your tracking details will be sent by email, so you can check the latest delivery status.